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FAQ
Are you SOC 2 & GDPR compliant?
Yes we are. Please see our Security page for all the details.
Is my data secure and where is it hosted?
Your data is secure and is hosted in Germany. Please see our Security page for all the details.
How often will I be billed?
All our paid options are billed annually or quarterly. For quarterly billing, there is a 10% markup.
Are there any other costs (eg, implementation costs)?
No, there are no hidden costs. Only Coaching is purchased separately, but this is optional.
Do you offer different roles and rights for users?
Yes, we do. A user license be assigned 3 different roles: standard, admin, and superadmin. Please see our roles and permissions table for a full overview.
What rights does a view-only license have?
Please see our roles and permissions table.
Do you offer discounts to NGOs/NPOs?
Registered non-profits are eligible for an additional 25% discount, on top of our volume discounts.
What languages do you support?
The Perdoo app is available in English, German, French, Spanish, Polish, Portuguese, and Dutch.
Do you provide customer support?
Every user has free access to our Customer Support via our in-app live chat. Once you've logged in, simply click on the chat icon in the bottom-right corner to connect with our Support team. You can email us too at support@perdoo.com.
To learn more about our Customer Success offering, click here.
Do I also need to purchase Coaching?
No, Coaching is optional. However, implementing OKR at most companies requires planning and training to be successful. Our Coaching packages will significantly increase your chances of success. 82% of our Coaching customers report that they’ve succeeded in implementing OKR within their first year. Our coaches have a customer satisfaction score of 9.7/10.
To learn more about Perdoo Coaching, click here.
I see a slightly different price than what I currently pay. How's that possible?
Quoted prices include a one-time discount for new customers. This discount applies to the initial term commitment (eg, if you commit to 3 years, this discount will be applied for 3 years). Our volume discounts are not restricted in time.