Henrik-Jan van der Pol was asked to give a talk at the Heureka Founders Conference in Berlin, Germany. In this article you’ll find an overview of the slides and a summary of the talk. A few edits have been made to make the crash course in Objectives and Key Results more thorough and complete.
OKR is a goal management framework, and stands for Objectives and Key Results. An objective tells you where to go, key results tell you how to get there. Imagine for instance you sell barbecues online, one of your objectives could be to grow revenue to $1 million this quarter. And a key result that will help you achieve the objective could be to generate 100.000 leads through a Google Adwords campaign.
Goal management is of course not new, in fact it has been around for decades. At Perdoo we see OKR as 75 years of best practices in goal management, bundled together in a single framework and made simple. For us this simplicity is a key characteristic of OKR: it’s why it became so popular and it allows everyone in your organisation to participate in it.
Peter Drucker developed a methodology called Management By Objectives or MBO in the early 1950s. The book in which he popularises the term, The Practice of Management, is worth reading if you like to dive deep into the topic.
When Andrew Grove, who recently passed away, founds Intel together with Gordon Moore and Robert Noyce (ok – officially he was their first hire), he became a careful student of business management. After he became President and later CEO at Intel, he wrote the book High Output Management in which he first coined the term Objective and Key Results. His description is super simple and razor sharp:
“A successful MBO system needs only to answer two questions: Where do I want to go? (The answer provides the Objective.) How will I pace myself to see if I’m getting there? (The answer gives us milestones, or Key Results.)”
John Doerr, joined Intel in 1974, learned about OKR at Intel. He went on to join KPCB and after their investment in Google, when Google was still only 40 people, he pitched the concept of OKR to Larry Page and Sergey Brin. They were quickly sold on it and still use it today, with 60.000 employees.
From Google it spread to many other tech companies, like Twitter, LinkedIn and Zynga. When Google employees left Google to join other companies, they often brought OKR with them. Today organisations from 5 to 50.000 employees and across all industries have embraced the methodology.
If you have goals, you can work with OKR. As said, OKR is nothing else as a label applied to a wide range of best practices in goal management. And the truth is: every organisation has goals, whether they realize it or not. The most well-known goals are the financial ones and the related sales targets. But there are many others. In fact, every project in your organisation will benefit it is driven by a clear goal, or OKR.
OKRs let companies think about how they can break out of the status quo and at the same time provide guidance to achieve a new future. It is the missing link between strategy and results. In short: they take your organisation from A to B. If you have a big dream, a vision for your company, you need OKRs that take you there.
KPIs on the other hand are to measure the status quo. If your company keeps on doing what it already does, all you need is a KPI dashboard to keep track. If you want your Support team for instance to answer every ticket within 30 minutes, you create a KPI for that.
OKR and KPI work perfectly together. Imagine for instance you want to introduce NPS, which is something I’m currently responsible for at Perdoo. Having nothing in place for NPS, I created a simple objective for Q2 to Implement NPS. Now that we have NPS up and running, we created another objective to get to an NPS score of at least +50. You can imagine this is a big objective to which many people and teams contribute, so we made this a company-level objective for Q3. Once we have achieved that objective, it will move to our KPI dashboard to keep track of it. If it drops below +50, we will probably create an objective again to increase our NPS score.
Your organisation will have, or should have, an ultimate goal. A big dream, what it wants to be 5 or 10 years in the future.
The great thing about an ultimate goal, is that it inspires. It makes sure you’ve got all your ducks in a row. The downside is that it isn’t actionable. So you need objectives, smaller steps, that take you there.
Together, the ultimate goal and objectives will tell you where to go. The key results, initiatives and related tasks will tell you how to get there.
As said, the most important characteristic of OKR is that they take you out of the status quo. If you need to grow. Need to innovate, or take optimum use of an opportunity. If you have a big dream you need to realize. If you want to make things happen. You’ll need OKRs.
But you’ll also need people working AND collaborating on these OKRs.
Let’s start with people first. People are the key resource of any organisation. Performance management – which has become a more wide-used term in HR in the last couple of months – is a difficult term when it comes to people. The problem with the word “management” is that it implies control- or governability.
People cannot and should not be controlled and therefore – in my opinion – performance management does not exist. At least not for people. People are not robots.
People’s performance can however be influenced. It can be influenced by keeping your team engaged and motivated. This is emphasized in a recent publication of Ipson/Edenred: “As an unpredictable economy changes the rules, employee engagement is at the heart of sustainable performance.”
Let’s zoom in on employee engagement.
According to a Gallup study from 2013, 70% of employees are disengaged and dissatisfied at work. The truth is even worse, only 13% of employees say they are engaged at work.
Apparently senior leaders are aware of this problem. The Financial Times executes an annual survey amongst a 1.000 presidents and CEOs worldwide, asking them what their biggest challenges are for the coming 5 years. Employee engagement has been ranking as a top #5 challenge for already multiple years.
In the US alone, this costs companies over $370 billion in lost productivity, each year.
Engagement makes employees become part of of something bigger than themselves, a common advice from happiness gurus for living happier, healthier lives. Engagement thus is a double-edged sword. Employees are happier, more productive, less likely to leave the organisation and so on. That this is as beneficial for the employee as for the employer should be clear.
Let’s have a closer look at what employees want and how to engage them.
Some of it might be obvious or already known to you. What’s more important is that OKR satisfies all the requests above.
I hope it becomes clear that OKR is for the employee, not the manager. Surely the manager and executives will like OKR. But the real benefit for the organisation is that it offers tremendous value to the employee. This focus on the employee, the end user, is exactly what makes Perdoo unique.
Now let’s look at what OKR will bring to your organisation.
OKR brings 3 key things to your company: Focus, Alignment and Engagement. All 3 are crucial, as big goals are almost never achieved by an individual. You need an entire organisation to make it happen.
To foster collaboration in the team you need to bring in focus, so that everyone knows what they key priorities are. And of course you need to make these priorities (top-level objectives) transparent. Once everyone know what is most important, they can make sure that what they will be working on contributes to that. Alignment ensures all activities in the organisation contribute to the strategy, something almost every organisation that is not using OKR struggles with.
But alignment also allows people to see how they fit into the bigger picture, and why they are working on certain things. This is a natural way of increasing engagement. You give employees a voice, and show they have an impact. Alignment is a very, very powerful thing.
Of course there are also hard facts about what OKR can do for your team, although not many case studies have been made public yet.
Sears Holdings, a US-based leading retailer focused on seamlessly connecting the digital and physical shopping experiences, performed an OKR case study amongst 20.000 (!) associates. They found that hourly sales increased by 8.5% after the introduction of OKR.
Now you know what OKR is and what value it can bring to your organisation, you probably want to know how it works. The next 4 slides are all you need to get started with OKR.
Perdoo has already been around for 2 years. Having worked with hundreds of organisations that are using OKRs we have gained unique data and insights into what works and what not.
Henrik, tried to summarize this on 1 slide:
Once your OKRs are transparent and aligned, we call them connected. The OKRs are connected, as well as the people working on them.
Professor Amabile of Harvard Business School also found that making your goals transparent significantly increases the likelihood of actually attaining these goals.
Think of it as your organisation’s heartbeat. Every quarter everyone takes some time to review and learn from the previous quarter, and to think about what they should be working on next. We call this the Executional Heartbeat. If you realize your people will spend the next 3 months working on it, you’ll understand how important it is. Your beat should be too fast (like monthly), it will make people nervous. It shouldn’t be too slow (like annually), it will take out the energy. It should be healthy (like quarters).
The same professor Amabile found that “Monitoring progress to achieve a goal increases the likelihood that you will attain the goal. That same research found also that your chances of success are even higher when you report your progress publicly”.
Benjamin Harkin of the University of Sheffield conducted a meta-analysis of 138 studies comprising in total 19,951 participants. They found that prompting participants to monitor their progress increased the likelihood that the participants would achieve that goal. The more frequent the monitoring, the more likely they were to succeed.
We advise you to update progress on your OKRs at least once a week and recognize others.
This timeline provides guidance for running an OKR program. What I like about it is that in this timeline you are actually able to see your Executional Heartbeat!
The timeline speaks for itself and we’ve added a few pro tips (in yellow) of things we see work well at our customers.
To give you a rough overview:
This is a simple checklist that has incorporated the best practices of successful companies. Everyone in your organisation can use this checklist to see if their OKRs meet the requirements. You will only need this checklist in the beginning, after having drafted a dozen OKRs you should be fine.
Let’s quickly run through all elements.
An objective should be:
A key result should:
Then there is the simple Rule of Thumb we developed for both objectives and key results: if someone looks at one of them and sees 50% progress, what will it tell that person? You can simply test this by asking a colleague. If he or she has no clue what 50% progress for a specific OKR means, you should probably phrase it better. Imagine for instance you’d like to learn to play the piano. Many people are likely to create an objective Learn to play the piano. But if that objective is at 50%, what does it tell me? Nothing. Instead I can create an objective which symbolises that I can play the piano, for instance: Play the Moonlight Sonata at my best friend’s wedding. If progress is now at 50%, people probably have an idea of where I stand, and I can be sure that once I mastered this song so well that I can play it in public, I’ve probably learned to play the piano.
And of course you shouldn’t have too many. Too many OKRs fragment attention, it means you’re not able to focus on what is really most important right now.
Please note that writing good OKRs is like a muscle you need to train. You might struggle a bit in the beginning, but you’ll quickly improve over time! It’s a great skill to develop which will benefit both your business as well as your private life.
A great way to ensure a steep learning curve in your organization is to let each team review the OKRs of their team members and provide feedback. Not just on whether they have decided to work on the right things, but also to provide feedback on whether the OKR has been drafted correctly.
And here’s a simple checklist for the ambassador. As said, you should appoint an ambassador who is responsible for OKR (and Perdoo) at your organization. This checklist I assume requires no further explanation, as everything has already been addressed above.
This checklist helps the ambassador stay on track.